Privacy Policy

We collect the following types of information to provide and improve our services: Personal Information: • Name, email address, phone number, and date of birth • Passport details and travel documents (for booking purposes only) • Payment information (processed securely via encrypted payment gateways; we do not store card details) Usage Information: • Pages visited, time spent, and navigation patterns on our website • Search queries, filters used, and packages viewed • Device information, browser type, and IP address (anonymized) Communication Records: • Emails, chat messages, and inquiry forms submitted to us

We use collected information to: • Process bookings and manage your travel arrangements • Send booking confirmations, itineraries, and travel updates • Provide customer support and resolve issues • Personalize your experience and recommend relevant packages • Send promotional emails and travel deals (only with your consent) • Comply with legal obligations and prevent fraud • Improve our website and services through analytics We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We implement industry-standard security measures to protect your data: • 256-bit SSL encryption for all data transmission • Secure, encrypted databases hosted on Supabase (SOC 2 Type II certified) • Regular security audits and penetration testing • Strict access controls — only authorized staff can access personal data • Payment data processed through PCI-DSS compliant payment gateways Despite these measures, no system is 100% secure. We encourage you to use strong passwords and notify us immediately of any unauthorized access.

We use cookies and similar technologies to: • Keep you logged in across sessions • Remember your preferences and search history • Analyze website traffic via Google Analytics (anonymized) • Show relevant advertisements on third-party platforms You can control cookies through your browser settings. Disabling cookies may affect certain website functionality. We do not use cookies to track you across unrelated websites.

Under applicable data protection laws, you have the right to: • Access: Request a copy of all personal data we hold about you • Correction: Update or correct inaccurate data • Deletion: Request erasure of your data ("right to be forgotten") • Portability: Receive your data in a machine-readable format • Objection: Opt out of direct marketing communications at any time • Restriction: Limit how we process your data in certain circumstances To exercise any of these rights, email haldia.bajrangbalitravels@gmail.com. We will respond within 30 days.