Clear & Fair
Cancellation Policy
We believe in transparency. Read our cancellation terms before you book so there are no surprises — just honest travel.
Last updated: April 1, 2025
Summary: Cancellations must be submitted in writing to haldia.bajrangbalitravels@gmail.com. The earlier you cancel, the higher the refund. Tour packages and car rentals follow separate schedules below. Refunds are processed within 10–14 business days.
1. Tour Package Cancellations
Charges calculated from date of written cancellation receipt
| Notice Period | Cancellation Charge | Refund Amount |
|---|---|---|
| 60+ days before departure | ₹5,000 processing fee only | Full refund |
| 31–59 days before departure | 25% of total cost | 75% refund |
| 15–30 days before departure | 50% of total cost | 50% refund |
| 8–14 days before departure | 75% of total cost | 25% refund |
| 0–7 days before departure | 100% (no refund) | No refund |
Charge: ₹5,000 processing fee only
Charge: 25% of total cost
Charge: 50% of total cost
Charge: 75% of total cost
Charge: 100% (no refund)
* Processing fee of ₹5,000 is non-refundable in all cases to cover banking and administrative costs.
2. Car Rental Cancellations
Applies to all point-to-point and outstation rentals
| Cancellation Timing | Cancellation Charge | Refund Amount |
|---|---|---|
| 48+ hours before pickup | Nil | Full refund |
| 24–47 hours before pickup | 25% of booking amount | 75% refund |
| Less than 24 hours | 50% of booking amount | 50% refund |
| No-show / post-pickup | 100% (no refund) | No refund |
Charge: Nil
Charge: 25% of booking amount
Charge: 50% of booking amount
Charge: 100% (no refund)
3. Refund Process
Submit Request
Email haldia.bajrangbalitravels@gmail.com with your booking ID, full name, and reason for cancellation.
Confirmation
We confirm your cancellation within 24 hours and share the final refund amount after deductions.
Refund Credited
Amount is credited to the original payment method within 10–14 business days.
4. Special Circumstances
Force Majeure
Events beyond our control — including natural disasters, pandemics, political unrest, government travel bans, or sudden airline suspensions — qualify as Force Majeure. In these cases, we offer a full credit note valid for 12 months or free rescheduling. Cash refunds for Force Majeure events may take up to 30 days.
Medical Emergencies
If you or an immediate family member faces a medical emergency certified by a registered medical practitioner, we will waive standard cancellation charges and offer a credit note or reschedule option. Please contact us as early as possible with supporting documents.
Visa Refusals
Visa decisions rest entirely with the respective embassy. Bajrangbali Travels is not liable for visa refusals. However, we will refund all land-arrangement costs (excluding flight costs and visa fees) minus a ₹3,000 administrative charge, provided we receive official rejection proof.
If We Cancel Your Trip
In the rare event that Bajrangbali Travels cancels a confirmed booking for reasons within our control, you will receive a 100% full refund — including the processing fee — within 7 business days, OR a complimentary upgrade to a comparable trip, at your discretion.
5. Rescheduling Policy
Frequently Asked Questions
How do I submit a cancellation?+
When will my refund be processed?+
What counts as a Force Majeure situation?+
Can I reschedule instead of cancel?+
Are flights included in your cancellation policy?+
What if Bajrangbali Travels cancels my trip?+
Need to Cancel or Reschedule?
Reach out to our team — we're here to help you navigate your options and make the process as smooth as possible.